if you understand the universe of information that is arena and the arena community, though, and compare it to the information he's operating on, it is truly impossible to think that holinka (or to my knowledge, most blizzard developers) are adequate. if you were to confront holinka right now and ask him about a handful of the most important things about arena, how much light would he be able to shed? how many of your questions would he even be able to respond to with a level of accuracy that a random guy you meet who is telling you about powerleveling his leatherworking at his garry couldn't match?
let's take a sample of questions:
immediate issues with abilities and mechanics of classes that are most salient right now (right now, this is resto druids): this is an issue he'd be able to respond to with some accuracy from sponging information from high rated players
increasingly homogenized kits (despite claims of wanting to separate from this for years) and abilities that are totally non-interactive and counterintuitive (ice nova is a good example): i can't imagine a good answer to this question - i can't envision any scenario where any developer is able to adequately respond to the question, "why was ice nova ever in the game?" but you could chalk this one up to inertia, which i will tentatively accept
rampant cheating on ladders: i'm sure we're all familiar with the number of people who cheated (ddos, wintrade, etc.) last season, and i know most active players are aware of at least a handful of them. there are at least 40 cases where someone cheated for a rank 1 title last season alone that are practically common knowledge in the arena community. despite increasing the amount of time before titles were distributed, somehow practically nobody got reset. if i know, you know, most of the high rated players on this board and a significant percentage of the arena community as a whole (your everyday twitchgoers) are aware of the kuiloxes of the world, in what universe is the head of pvp development and communication doing an adequate job if he isn't also aware?
sales, etc.: here's another big one. i personally don't care about sales, i think if someone wants to buy a carry that contract is between them and the seller, but it's another common knowledge issue that's extremely easy to detect just buy checking their pvpratings graph or using your brain. most of the time, the people that buy the carries get reported by their jealous friends and presumably blizzard sends out an investigative team of GMs who eventually throw their hands up in the frustration of not being able to crack the sophisticated planes trains and automobiles code. still, an entire aspect of arena that largely goes unnoticed by the only group with any authority
the game is openly mocked by the people who abuse the system the most in the most public of venues. kaska played at the last blizzcon
if you consider the percentage of the high rated community who is aware of the most significant problems with the game mechanically and structurally, and that the lead developer is supposedly a paragon of communication through his twitter (which at this point may as well just be an alternate social media booster for the buffalo bills), it's kind of astounding how little information actually seems to be communicated
i also see a lot of people claiming changes are being made more rapidly than before. this was not my experience. i couldn't disagree with this more, really. the crossrealm arena individual ladder change was a great change they made in the middle of MoP. it was immediately followed by one of the longest seasons of all time, which was truly a full, 100% extension of the previous season with zero changes, totaling over a year of the same game. every pvp developer could have hypothetically not come into work. as i remember, changes were made much more frequently and responsively a long time ago
attached is a real screenshot i took less than a minute ago when i visited holinka's twitter
i can only imagine the confusion of someone who just started playing the game digging through those pictures of tony romo and plants trying to learn about which direction the game is going and emerging even more confused than they entered