38 replies to this topic

[Tyveris]

Here is the information that we have gathered for people who have wrongly lost their titles from transferring. This only applies to people who transferred after they first awarded titles and then lost it when Blizzard redid the titles. If you transferred before the first round of title rewards then it seems that you are out of luck.

It appears that the best course of action is to submit a petition. If we find out any more info to help we will let you know.

Here are some blue responses on the EU customer service forums.
How to submit:

Official Blizzard Quote:

Yes, a little bit of news.

We may be able to assist you. However, to have it looked into, please submit a ticket with the following information:

- Your original name and realm
- The name of the Arena team you earned the title from
- Your new name and realm, and when you transferred

This only applies to players who lost an already awarded Season 4 Gladiator title after a character transfer.

Whether or not you are qualified:

Official Blizzard Quote:

Hi guys,

I'd like to chip in with the procedure the support team is following at the moment to address this issue.

If you were entitled to an Arena title this season, and it either has been lost after transfer or was not awarded at all after transfer, then you should contact us in-game regarding this. We will then pass this onto our technical team for action, and if it is verified that your title loss was due to an unintentional problem then you will be awarded your title as soon as we can run the script to do so.

Please note that if our tech team establish that you are not entitled to a title, that this decision is final, and the Game Master team cannot offer any further assistance.

Here is an email Redundant got after submitting his petition.

"Blizzard Customer Service" said:

Greetings,

Thank you for submitting your petition regarding your arena title issue.

At this time, we would like to provide you with an update regarding your
petition.  We have confirmed an issue where characters transferred between
10/21/08 and 10/28/08 may have lost their Arena Season 4 end of season rewards.
While we are actively working on a resolution, the details of that resolution
are not currently available. We have recorded your information and will contact
you via email once those details are confirmed.

In this situation, we wanted to offer a personal and sincere apology for this
issue.  Please understand that we do recognize your accomplishments in Season 4
and will continue to work diligently on your behalf to restore the rewards.  If
you have any further questions or concerns please feel free to contact us at
[email protected]; however, further inquiries regarding this
issue will not expedite any resolution.  We do not yet have an estimated time of
completion, but we will keep you immediately informed of any progress.

We appreciate your patience and understanding in this situation.

Regards,

Saerzin
Account Administration
Blizzard Entertainment
http://www.blizzard.com/support/wowaa

[Appolus]

Respect.

[Kheva]

good news for people who have lost their titles this way, recently told that they wanted to gather up as many names as possible so they could restore the titles all at once which is easier than one at a time. If you have submitted your information you will be on this list. I then asked that i assume the titles will be given back by this coming wednesday's maintenece and the gm replied it will most likely be sooner than that.

Although during this issue most the gms have been fairly poor. On one occasion a gm told me it was their policy to remove titles after transfers, another told me i was wrong when i said i should get my title because you loose your title upon moving battlegroup and that this was clearly stated in their FAQ. Seriously when you have to tell blizzard staff their own FAQ and correct them its kinda meh.

[olala]

Hmm, would this work with s3 titles.

[Tyveris]

[quote name='olala']Hmm, would this work with s3 titles.[/quote]
I think you probably missed the boat by about 3 or 4 months on that. You could always give it a try, but at best all you will get is an old mount.

[olala]

I wasnt able to try it since I quit when s4 hit, but eh always worth giving it a try.

[Tabbycat]

Awesome news, thanks Tyveris. So this means I get my title back hopefully >< since I transferred after I recieved it.

[Premonition]

Please note that people are still waiting for this, 3 and 1/2 weeks later. E-mail received about it:

[email][email protected][/email]


Greetings,

Thank you for submitting your petition regarding your arena title issue.

At this time, we would like to provide you with an update regarding your petition. We have confirmed an issue where characters transferred between 10/21/08 and 10/28/08 may have lost their Arena Season 4 end of season rewards. While we are actively working on a resolution, the details of that resolution are not currently available. We have recorded your information and will contact you via email once those details are confirmed.

In this situation, we wanted to offer a personal and sincere apology for this issue. Please understand that we do recognize your accomplishments in Season 4 and will continue to work diligently on your behalf to restore the rewards. If you have any further questions or concerns please feel free to contact us at [email][email protected][/email]; however, further inquiries regarding this issue will not expedite any resolution. We do not yet have an estimated time of completion, but we will keep you immediately informed of any progress.

We appreciate your patience and understanding in this situation.

Regards,

Lepidides
Account Administration
Blizzard Entertainment
[url]http://us.blizzard.com/support/article/21505[/url]

Billing will not give credit, so don't bother.

[Baneman]

got it back on server restart today

[Tabbycat]

[quote name='Baneman']got it back on server restart today[/QUOTE]

seriously!? hopefully that means i got mine too..duno servers are down.

did they send you an email saying you got it back or did they just give you it?

[Baneman]

nah just saw i had the title, then servers went down lol

[Tabbycat]

nice, hopefully i have mine too o.O


Edit: Nope, dont still didnt get title back.....wtf

[Blueice]

I had this exact problem in Season 2, I got my title and transferred that day or next. Then on the new server I had the title and mount until an "emergency maintenance" and then lost it. After talking to a ton of GMs, the most popular reason was the title was tied to the server you had the arena team on, but since they were able to verify the team, I was able to get the mount. Overall I've found GMs useful but this was the one time I found their support to be poor. GL to all those trying to get their titles back.

[Shaileen]

I also got my title, transferred, and between some Thursday and Wednesday lost it. I spammed Tickets the following 2 weeks, nothing happenend, but then a GM told me that they have a new system to proof if someone has received a title or not, and I got the title back (and so did my partner).

(I never lost my mount, it was all the time there)

[Tabbycat]

10/28-11/25 almost a month now. Still nothing.

[Tabbycat]

nothingb

[Premonition]

Going into the 7 week mark. So much fail.

[Baneman]

well i think if you haven't had it by now, you're out of luck.  priest on the same 3's team i got glad with petitioned several times but didn't get his title because apparently the gms he talked too didn't escalate it properly.  in fact they told him that he'd made too many tickets and that they could suspend him for disputing their decision, lol.

[Crayne]

i lost mine aswell the first GM said i wasnt good enough and i cursed him out. Next GM transfered me to a specialist who put me on the list, win