It appears that the best course of action is to submit a petition. If we find out any more info to help we will let you know.
Here are some blue responses on the EU customer service forums.
How to submit:
We may be able to assist you. However, to have it looked into, please submit a ticket with the following information:
- Your original name and realm
- The name of the Arena team you earned the title from
- Your new name and realm, and when you transferred
This only applies to players who lost an already awarded Season 4 Gladiator title after a character transfer.
Whether or not you are qualified:
I'd like to chip in with the procedure the support team is following at the moment to address this issue.
If you were entitled to an Arena title this season, and it either has been lost after transfer or was not awarded at all after transfer, then you should contact us in-game regarding this. We will then pass this onto our technical team for action, and if it is verified that your title loss was due to an unintentional problem then you will be awarded your title as soon as we can run the script to do so.
Please note that if our tech team establish that you are not entitled to a title, that this decision is final, and the Game Master team cannot offer any further assistance.
Here is an email Redundant got after submitting his petition.
Thank you for submitting your petition regarding your arena title issue.
At this time, we would like to provide you with an update regarding your
petition. We have confirmed an issue where characters transferred between
10/21/08 and 10/28/08 may have lost their Arena Season 4 end of season rewards.
While we are actively working on a resolution, the details of that resolution
are not currently available. We have recorded your information and will contact
you via email once those details are confirmed.
In this situation, we wanted to offer a personal and sincere apology for this
issue. Please understand that we do recognize your accomplishments in Season 4
and will continue to work diligently on your behalf to restore the rewards. If
you have any further questions or concerns please feel free to contact us at
[email protected]; however, further inquiries regarding this
issue will not expedite any resolution. We do not yet have an estimated time of
completion, but we will keep you immediately informed of any progress.
We appreciate your patience and understanding in this situation.