You need to hit their twitter & forums and get big support and somehow catch the eye of a senior who'll look into it personally - you will not get anywhere with just regular tickets. In fact, one of the GMs whom replied to you even used a standard reply for banned people - even if you aren't banned (he replied something along the lines with "we won't unban you" or something like that, it's ridiculous). That should show how much they care/know in the regular support staff.
Mind control isn't good and it breaks your character half of the time. Even when it doesn't, you're also just cc'ing yourself, it is very situational. Why would you think thats enough? Every other healer has more utility with better or similar healing output and cooldowns.
I just want chastise to be baseline so maybe we could get some fears off against all the other outrageous mobility healers. Or maybe silence back. Some sort of utility spell. Also, they REALLY need to lower the cd on pain suppression. 4m is a fucking fat ass joke.
Chastise for disc? rly? isnt mind control and fear enough?
id like to get some mobility, spectral guise or 60% feather back.